Política de reembolso

Worldwide 30-Day Return & Refund Policy

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy worldwide from the date you receive your order.

Eligibility

  • Items must be unused, in the same condition as received, with original packaging and tags.

  • A proof of purchase (receipt or order confirmation) is required.

  • Non-returnable items include: perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, sale items, gift cards, and downloadable software.

How to Return

  • Contact us at voltblend11@gmail.com within 30 days to request a return.

  • We will provide a return address and instructions.

  • Items must be shipped using a trackable shipping service. For items valued over $75/€75, we recommend purchasing shipping insurance.

  • Do not send items without prior authorization, as they will not be accepted.

Damaged or Incorrect Items

  • Please inspect your order upon receipt.

  • Contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

  • In such cases, return shipping costs will be covered by us.

Exchanges

  • To exchange an item, return the original item first and place a separate order for the replacement.

EU 14-Day Right of Withdrawal

  • For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

  • Items must be in the same condition as received, unused, with original packaging and tags. Proof of purchase is required.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Banks or card issuers may take additional time to process the refund.

  • If more than 15 business days have passed since approval and you have not received your refund, contact us at voltblend11@gmail.com.

Return Shipping Costs

  • Customers are generally responsible for return shipping costs.

  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Legal Compliance

  • This policy is intended to comply with international consumer protection laws and does not affect your statutory rights.